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FAQ

  • IS YOUR COFFEE ORGANIC?

    Gaining organic certification at the farm level is near impossible for an individual farm, and difficult for cooperatives without significant funding. Naturally, there are a good deal of obstacles an entire cooperative would need to overcome before gaining certification. Because of this, a lot of farms do not seek out organic certification. Some cooperatives do, because there is a large portion of the market that’s interested only in organic, but again companies like ours aren’t extremely interested in this. Good coffee comes from both organic and non-organic farms alike. In addition to all of this, it’s important to remember that farms can be operating basically organic without having the official certification. We all have to remember that most coffee farmers may only farm a couple acres of land, if not less. Because of this, it does not make sense for the average farmer to ultimately become concerned with being “organic.” At a certain point it may make sense for a larger estate farm or an entire cooperative to seek out certification, but this is too often the exception to the rule, not the standard. Simplified, we partner with growers who are in quality coffee for the long haul, and those farmers must care for their land in order to provide for their families long-term. So, even though our roasting company has achieved Organic Certification, we don’t restrict ourselves to exclusively organics, as we want you to have the best selection possible, not just from the farmers or large corporations who can afford to pay for the certifications. So, if you're looking for quality comparable to an organic coffee, I believe that any of the coffees offered on our site would meet your standards.

  • ARE YOU HIRING?

    Right now we do not have any openings or needs for employment. However, if a position opens up in the future we will be sure to announce the opening via social media, email, and through a posting on our website. Join our Generous Team by checking out the Ambassador page!

  • DOES YOUR COFFEE HAVE SUGAR IN IT?

    There are no sugar or carbs in our coffee! When you see the flavors like caramel, brown sugar, or cherries listed - those are simply tasting notes that are used across the board in the coffee world by those who cup coffee. There isn't literal sugar or caramel added to our coffees. A standard cup of black coffee is 5 calories a cup, which is where ours runs at too.

  • WHAT IS YOUR DECAF PROCESS?

    Our coffee roaster uses Sugarcane Decaffeination for the decaf process! This method can also be referred to as the solvent method, or ethyl acetate method. In short, this method uses molasses which is distilled from sugarcane as a solvent. They ferment the molasses to create alcohol. First the beans are soaked in water and steamed to swell the beans, basically opening up the bean's pores to the process. They then go through an ethyl acetate wash where the solvent grabs onto the caffeine. It is then soaked and steamed again to remove the decaf and solvent, leaving the regular bean behind! It's an extremely safe and delicious way to make decaf, and it's most common in Colombia where they have sugarcane in abundance. The opening of the bean's pores explain why they look oily, because the oils are more easily ready to move toward the bean's surface even at lighter roast levels!.

  • DO YOU SHIP INTERNATIONALLY?

    Currently, we only ship domestically. As soon as we can ship internationally, we will make a big announcement!

  • HOW DO I ACCESS WHOLESALE?

    Head to the wholesale page under "shop" and fill out the contact form to tell us a little bit about what you are looking for.

  • HOW DO WE DECIDE WHO WE WILL DONATE TO?

    We partner with nonprofits and causes that are intentional, honest, pure, effective, sustainable, accountable and generous in their own mission. We stay within our lanes and make sure that all those we partner with and donate to are responsibly fighting injustices in a sustainable ways. Right now we are committed to partnerships that our Generous Ambassadors have direct relations with!

  • WHAT IS YOUR GOAL FOR EACH PARTNERSHIP WITH CAUSES AND NONPROFITS?

    Our goal is to support the operational side of the nonprofits we partner with, so that 100% of their individual donor dollars can go directly to their own mission. We do this by partnering with nonprofits who are vetted and analyzed by our team to make sure their organization is using the funds in the most responsible ways.

  • WILL YOU DO K-CUPS?

    In order to stay environmentally friendly and keep our coffee as fresh as possible, we will not be selling K-Cups, but you can easily put our grounds into a refillable K-Cup.

  • HOW CAN I SUBSCRIBE?

    Once logged into your account on the site, head to the subscription page and choose which coffees and how often you want them delivered. You will go through the regular check out process.

  • HOW CAN I CHANGE THE FEATURES IN MY SUBSCRIPTION?

    Scroll to the bottom of our page and click on “My Account.” Sign into your account with your email and password. From there you can manage your subscription by changing how often your coffee is delivered, when it is delivered, the amount of coffee delivered, or pause your shipment!

  • WHEN IS THE NEXT GENEROUS ADVENTURE?

    Due to COVID-19, all of our Generous Adventure plans are on hold. As soon as we have more information on a trip, we will make a big announcement!

  • CAN I USE A DISCOUNT ON A SUBSCRIPTION?

    Discounts cannot be applied towards a subscription, since the subscription is already a discounted rate. However, if you have Purpose Points to redeem, you can email maddie@generousmovement.com to apply it towards your subscription!